Terms & Conditions
By Placing an order through the ‘Cornish Crispa Co.’ website site you agree to the following terms and conditions of trade:
These terms constitute a legal document ("the Agreement") which sets out the rights and obligations of you as a purchaser ("you"), and those of ‘Cornish Crispa Co.’ ("we" or "us"), in relation to the services and products offered by us through this site or any of the other Internet sites owned by us, but excludes any physical retail stores. By registering for ‘Cornish Crispa Co.’ services, you agree to the terms of this Agreement, and you re-affirm that agreement every time you use any of our services.
To provide true, accurate, current and complete information about yourself as prompted by our registration form (such information being the "Registration Data"); and maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or ‘Cornish Crispa Co.’ has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, ‘Cornish Crispa Co.’ has the right to suspend or terminate your account, cease supply and refuse you any and all current or future use of the ‘Cornish Crispa Co.’ site (or any portion of it).
Place of performance and applicable law
‘Cornish Crispa Co.’ is a company based in England. Unless otherwise specified, the materials on this site are directed solely at those who access this site from the United Kingdom mainland. ‘Cornish Crispa Co.’ makes no representation that any product referred to in the materials on this site is appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. English law shall govern this Agreement.
You and we each submit to the exclusive jurisdiction of the English courts in relation to disputes arising out of this Agreement. If any provision of this Agreement shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Placing an order
A copy of your order will be displayed on your web browser before you submit it to the ‘Cornish Crispa Co.’ website ("the Pre-contract Notice"). The Pre-contract Notice contains important information such as a description, price (including Vat at the Current Uk Rate) and delivery charges of the goods or services ordered. We recommend suggests that you print off a hard copy of the notice or save a copy to your hard drive for your own records.
‘Cornish Crispa Co.’ will not be obliged to supply the goods or services submitted in your order until you have received an e-mail confirmation from ‘Cornish Crispa Co.’ accepting your order ("Order Confirmation") and until we have received cleared funds from you for that purchase. In the event the goods or services are listed on ‘Cornish Crispa Co.’ site at an incorrect price due to typographical error or error in pricing information received from its suppliers but ‘Cornish Crispa Co.’ have accepted your order before the discrepancy is noticed, ‘Cornish Crispa Co.’ shall e-mail you to ask whether you are willing to pay the correct price for the goods or services ordered. If you are unwilling to pay the correct price ‘Cornish Crispa Co.’ reserves the right to cancel the contract immediately without any liability to you.
- If ‘Cornish Crispa Co.’ exercises its right under the above clause to cancel a contract it will immediately issue a credit to your debit or credit card account if it has already made a charge to your card before cancelling your order
‘Cornish Crispa Co.’ will not charge your debit or credit card until the goods are despatched to you or it has commenced performance of the services sold to you.
In the event that the goods ordered by you are not available ‘Cornish Crispa Co.’ reserves the right to provide you with goods of a similar quality and specification and will inform you of such in the Order Confirmation.
Right to cancel
You have the right to cancel any contract under either of the following conditions:
- Within seven days from the date of delivery ‘Cornish Crispa Co.’ if has supplied goods to you.
- Within seven days from the date ‘Cornish Crispa Co.’ sent you the Order Confirmation if ‘Cornish Crispa Co.’ has contracted to supply services to you, provided that ‘Cornish Crispa Co.’ has not started to provide those services before the expiry of the cancellation period.
- The cancellation Request should be sent by e-mail to [email protected] and must state your name, a description of the goods or services concerned and the order number of the cancelled contract. Attaching the Order Confirmation ‘Cornish Crispa Co.’ originally sent you would also assist us in processing your cancellation as quickly as possible.
- Where ‘Cornish Crispa Co.’ have supplied goods to you, you must take reasonable care of the goods in your possession pending their return to ‘Cornish Crispa Co.’.
- ‘Cornish Crispa Co.’ will only accept the returned goods in their original packaging and which do not exhibit signs of wear or tear. Any use of the delivered goods beyond that necessary to inspect the goods on delivery will invalidate your right to cancel the contract.
- You must return the goods to ‘Cornish Crispa Co.’ by registered post or similar within five days (excluding Saturdays, Sundays or Bank Holidays) from the date of the Cancellation Notice.
- You are responsible for the cost of returning the goods to ‘Cornish Crispa Co.’ and the risk of damage to the goods in transit. If the goods are damaged in transit ‘Cornish Crispa Co.’ reserves the right to refuse a refund and it will be your responsibility to seek compensation from the carrier.
Once ‘Cornish Crispa Co.’ has received the returned goods and satisfied itself that you have complied with the above conditions it will send you confirmation by e-mail that the return of the goods has been accepted by ‘Cornish Crispa Co.’ and will immediately make a refund of the contract price of the item (excluding any delivery costs) to your debit or credit card used to purchase the goods.
- ‘Cornish Crispa Co.’ has taken reasonable care in the preparation of the content of this site. However, to the extent permitted by applicable law, ‘Cornish Crispa Co.’ disclaims all warranties (express or implied) as to the accuracy of the information contained in any of the materials on this site.
- ‘Cornish Crispa Co.’ shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this site.
Certain links in this site (typically a banner advert or icon) will lead to other sites, which are not under the control of ‘Cornish Crispa Co.’. When you activate any of these you will leave the ‘Cornish Crispa Co.’ site and we have no control over and will accept no responsibility or liability for the material on any site, which is not under our control.
Limitation of Liability
- Nothing in this Agreement shall affect the statutory rights of any consumer or exclude or restrict any liability for death or personal injury arising from the negligence or fraud of ‘Cornish Crispa Co.’.
Subject to the above you agree that ‘Cornish Crispa Co.’ shall not be liable either in contract, tort, negligence, statutory duty or otherwise, for any of the following:
Loss of profits, revenue or goodwill or any type of consequential, indirect or special loss or damage whatever arising from or in any way connected with this Agreement.
Direct loss or damage (including loss or damage which is reasonably foreseeable or occurs naturally in the course of things) resulting from any acts, omissions, failures or delays occurring on or in relation to those parts of the Internet not under ‘Cornish Crispa Co.’ direct control including, without limitation, damage for loss of business, loss of sales, non payment of sums due, loss of profits, business interruption, loss of reputation, loss of business information, or any other pecuniary loss (even where ‘Cornish Crispa Co.’ has been advised of the possibility of such loss or damage).
- You also agree that (except in relation to such liability as has been expressly excluded in the above clauses) the maximum aggregate of liability of ‘Cornish Crispa Co.’ in contract, tort, negligence, statutory duty or otherwise (even where ‘Cornish Crispa Co.’ has been advised of the possibility of such loss or damage), for any loss or damage whatever arising from or in any way connected with:
Any defect in a product;
Any failure by ‘Cornish Crispa Co.’ to process signals, data, information, orders or messages correctly or in a timely manner;
Any misrouting or non-delivery of signals, data information, messages or orders from you to other persons or from other persons to you, or any scrambling or distortion of data or information contained in them;
Any liability not excluded by this Agreement shall, in respect of any one or more events or series or events (whether connected or unconnected) taking place within any twelve month period be limited, in the case of defects falling within the above clause to three times the price of the relevant goods/services.
This limit shall also apply in the event that any exclusion or other provision contained in this Agreement is held to be invalid for any reason and ‘Cornish Crispa Co.’ becomes liable for loss or damage that could otherwise have been limited.
You agree and acknowledge that you are in a better position than ‘Cornish Crispa Co.’ to foresee and evaluate any potential damage or loss that you may suffer in connection with the goods and services provided by ‘Cornish Crispa Co.’, and therefore that ‘Cornish Crispa Co.’ cannot adequately insure in respect of such liability. You warrant to ‘Cornish Crispa Co.’ that you will insure against, or bear yourself, any loss for which ‘Cornish Crispa Co.’ has excluded liability.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations of liability set out in this clause may not apply to you.
Save to the extent that it falls within the provisions of the above clause, you shall indemnify ‘Cornish Crispa Co.’ and any third party (including its sub-contractors) from and against any liability, losses, rights, expenses, loss of profits, business interruption, consequential loss, pecuniary loss, claims or legal proceedings, including, but not limited to claims involving defamation and intellectual property infringement, and expenses, including legal fees, arising from your use of the ‘Cornish Crispa Co.’ site or purchase of goods and/or services from that site which are brought or threatened against ‘Cornish Crispa Co.’ or suffered or incurred by ‘Cornish Crispa Co.’ by another person or entity.
Delivery times quoted are estimates only, and ‘Cornish Crispa Co.’ shall not be liable for any delays caused except to the extent caused wilfully or negligently by ‘Cornish Crispa Co.’. However, unless we have agreed a longer period for delivery with you, we will either deliver goods and/or services within thirty days of you placing the order or we will let you know as soon as it will not be possible to meet this obligation. We aim to deliver within 7 days. If an item is out of stock, we will contact you within 1 working day to arrange an alternative date or a refund”.
If we do let you know then we will either agree a new time for delivery with you or, at your request, refund any monies paid by you in respect of the delayed goods/services.
You are liable for any re-delivery costs involved when you have not been available to receive delivery or have not collected or arranged re-delivery of an item from your local delivery depot.
Matters Beyond our Reasonable Control
‘Cornish Crispa Co.’ shall not be held liable for any breach of this Agreement caused by circumstances out of its control including, but not limited to, Acts of God, fire, lightening, flood, or extremely severe weather, explosion, war, disorder, flood, industrial disputes (whether or not involving our employees), acts or omissions of Internet services providers or acts of local or central Government or other competent authorities.
In the event of conflict or inconsistency between the terms of the English language version of this Agreement and any translation provided by us, the English language version shall prevail.
- In the event that any term of this Agreement is held to be invalid or unenforceable by judicial decree or decision, the remainder of this Agreement shall remain valid and enforceable.
By placing an order on ‘Cornish Crispa Co.’ it has been assumed that these terms and conditions have been read and accepted.
WEEE "Waste Electrical and Electronic Equipment"
What is WEEE?
- The Waste Electrical and Electronic Equipment Regulations (2006 No. 3289) (WEEE) is a new UK legislation designed to address the environmental impact of waste electrical and electronic equipment
- The regulations have been put in place to ensure that products are recycled using best available treatment, recovery and recycling techniques to ensure human health and high environmental protection
- Both our customers and ourselves can assist in recycling waste electrical and electronic equipment
- We cannot recycle it unless you return it, so our customers have an important role to play in helping us to recycle
- We will undertake the responsibility as a Distributor to dispose of these goods in line with European legislation
How do I know if my product is covered?
Look out for this symbol:
If the symbol shown here is found on any of your goods, it means that the product is covered by the WEEE Regulations
Please click here (PDF 68kb) for more details of products that are included in the WEEE Directive
How do I recycle my old products?
- It means that you can return waste electrical equipment to us when you are purchasing a new product from us under our distributor obligations*
- When you have finished with a WEEE product, please do not put in your domestic waste bin, as it will not be recycled
- Please contact us to arrange a convenient time for you to deliver the old item back to us
- Please quote your product order number and describe the item that is to be recycled
- Please carefully package any item for collection in advance to avoid transit damage
- We will then deal with the waste product in an environmentally responsible manner, at no cost to you
*It has to be like for like (e.g. a laptop for a laptop, not a TV for a laptop).